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Terms of Service

Last Updated: August 21, 2026

These Terms of Service ("Terms") govern your access to and use of the praffer.com website, web/mobile applications, and associated social media scheduling, analytics, and inbox services operated by Turca LLC (doing business as "Praffer", "we", "us", or the "Service"). By creating an account or using Praffer, you agree to be legally bound by these Terms.

IMPORTANT NOTICE: SECTION 12 CONTAINS A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT AFFECTS YOUR LEGAL RIGHTS REGARDING HOW DISPUTES WITH PRAFFER ARE RESOLVED.

1. Nature of Service and Account Security

  • Praffer is a software-as-a-service (SaaS) platform that allows users to manage, compose, schedule, and publish posts to multiple social media channels (Instagram, Facebook, YouTube, TikTok, LinkedIn, etc.) and manage unified inbox conversations from a single dashboard.
  • To use our services, you must provide true, accurate, and current information. You are solely responsible for maintaining the confidentiality of your account credentials, passwords, and connected social media authorization tokens.
  • You are fully responsible for all activities that occur under your account. You must notify us immediately at [email protected] if you detect any unauthorized access or breach of security.
  • You must be at least 13 years of age (or the minimum legal age required in your country) to use Praffer.

2. Third-Party Social Media Platforms & API Terms

Praffer integrates with external social platforms using their official developer APIs. By utilizing Praffer to interact with these networks, you expressly agree to adhere to their respective terms and policies:

Platform Policy Violations: Violating any third-party social network policies (such as spamming, posting copyrighted content without permission, or misleading practices) may result in the suspension or termination of your Praffer account. Praffer is not liable for changes, disruptions, or restrictions imposed by third-party APIs.

3. Third-Party Media & Cloud Storage Integrations (Canva, Drive, Dropbox, Photos, Unsplash)

When using external design and cloud media tools integrated into Praffer, you must comply with their terms:

  • Canva: When creating or importing designs from Canva via the Canva Connect API, you must adhere to the Canva Terms of Use. All graphic licenses and font rights remain subject to Canva's licensing rules.
  • Google Drive: By importing files from Google Drive, you confirm that you hold all necessary ownership or distribution rights. Usage is subject to the Google Terms of Service.
  • Dropbox: Importing media via the Dropbox Chooser is subject to the Dropbox Terms of Service.
  • Unsplash: Royalty-free photos added via the Unsplash search tool are licensed under the Unsplash License (free for commercial and non-commercial use, but photos may not be sold without significant modification or redistributed as a competing service).

4. User Content, Intellectual Property & Commercial Disclosures

All text, images, videos, captions, and links that you post or schedule through Praffer ("User Content") remain solely your property and responsibility.

  • You may not publish or distribute content that is unlawful, defamatory, abusive, hateful, infringing on copyrights or trademarks, or otherwise objectionable.
  • You may not transmit viruses, bots, scrapers, or excessive requests that compromise our system infrastructure.
  • Commercial / Sponsored Content Labeling: If your post contains advertising, sponsorship, paid partnership, or promotional material, you are legally required to activate the appropriate "Commercial Content / Paid Partnership" disclosure tag (especially on TikTok and Meta) in accordance with relevant regulatory guidelines.

5. Fair Use Policy (FUP) & Abuse Prevention

To ensure system stability, operational security, and equitable access for all users, your use of Praffer is strictly subject to our Fair Use Policy, regardless of subscription plan quotas:

  • Prohibition of Automated & Burst Abuse: You may not use automated scripts, bots, scrapers, or rapid-fire tools to trigger excessive simultaneous API requests, burst scheduling, or mass webhook payloads that could disrupt Praffer's job queues (Redis/BullMQ) or server infrastructure.
  • Third-Party Social API Protection: You must not engage in high-frequency posting, mass direct messaging, or spam activities that violate social network rate limits (e.g., Meta, TikTok, YouTube, LinkedIn) or risk compromising Praffer's developer credentials.
  • Media Storage & Bandwidth Integrity: Cloud storage (S3/R2) is strictly provided for media intended for social publication. Using Praffer as a general file hosting service, data backup drive, or video streaming CDN is strictly prohibited. Rapid upload/delete cycles designed to circumvent storage tracking are considered abuse.
  • Single-Account Integrity: User accounts and workspace seats may not be shared, rented, or resold to unauthorized third parties unless explicitly permitted under an Enterprise or Agency agreement.
  • Free Workspace Limit & Trial Integrity: Each user account is strictly limited to one (1) lifetime Free workspace. Deleting and recreating workspaces, registering multiple accounts, or disconnecting and reconnecting the same social accounts across multiple free spaces to reset post quotas or circumvent storage limits constitutes intentional quota circumvention and is strictly prohibited.
  • Enforcement & Throttling: Praffer reserves the right to apply automated rate limits (including per-minute upload and request throttling), temporarily restrict features, or suspend/terminate accounts found to be in violation of this Fair Use Policy without prior notice or refund.

6. Artificial Intelligence (AI) Features & Content Verification

Praffer provides optional AI-assisted tools (such as AI caption generators, hashtag recommenders, and tone assistants). AI-generated content is provided solely for drafting and ideation purposes. AI-generated outputs may occasionally contain factual inaccuracies, outdated details, or unintended statements. You retain absolute editorial discretion and sole legal responsibility for verifying the truthfulness, accuracy, intellectual property rights, and platform compliance of all AI-generated drafts prior to scheduling or publishing.

7. Copyright Infringement & DMCA Safe Harbor Notices

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe any content published via Praffer infringes your copyright, please send a formal notice to our Designated Copyright Agent at [email protected] containing:

  • A physical or electronic signature of the copyright owner or person authorized to act on their behalf.
  • Identification of the copyrighted work claimed to have been infringed.
  • Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material.
  • Your full contact information (name, mailing address, telephone number, and email address).
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  • A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner.

Designated Copyright Agent:
DMCA Agent, Turca LLC
30 N Gould St, Ste N, Sheridan, Wyoming 82801, United States
Email: [email protected]

8. Subscriptions, Automatic Renewals, Plan Changes, Click-to-Cancel & Price Modifications

  • Billing & Automatic Renewal: Paid subscriptions (monthly or annual) are billed automatically in advance on a recurring cycle via our payment gateway (Stripe). Monthly subscriptions operate on a rolling 30-day billing cycle starting from the initial subscription date (not calendar month-end). Unless you cancel your subscription before your billing renewal date, your subscription will automatically renew and your payment method will be charged for the applicable recurring subscription fee.
  • Plan Upgrades & Billing Cycle Resets: When upgrading to a higher subscription plan mid-cycle, the billing cycle resets immediately and a new 30-day period begins. All usage quotas (such as monthly post limits) start fresh from zero with the upgraded tier's full capacity; existing media storage usage is preserved and counts against the new plan's storage limit.
  • Plan Downgrades & Storage Limits: When downgrading to a lower plan tier (e.g. from Team to Solo or Free), your existing published posts and media are preserved in accordance with applicable retention periods and are not immediately deleted. If your total stored media exceeds the new tier's storage quota, you will not be able to upload new media until your usage drops below the new quota.
  • Click-to-Cancel (Cancellation at Any Time): In compliance with the FTC and California Auto-Renewal Law (ARL), you can cancel your subscription at any time without difficulty directly inside your Praffer dashboard under Workspace Settings > Billing via the self-service Stripe Customer Portal, or by contacting [email protected]. Upon cancellation, you will retain access to paid features until the end of your current prepaid billing period.
  • Price & Plan Modifications: Praffer reserves the right to modify subscription fees and plan limits. Any price increase applicable to existing paid subscriptions will be communicated at least thirty (30) days in advance via your registered email address or dashboard notification. If you do not agree with the updated pricing, you retain the right to cancel your subscription without penalty before the changes take effect.
  • Refund Policy: Due to continuous server provisioning, storage, and API quota allocations, payments are non-refundable for partially used billing periods, except where required by applicable law.

9. Intellectual Property of Praffer

All source code, software architecture, UI design, trademarks, brand assets, and algorithms associated with Praffer are the exclusive property of Turca LLC. You may not copy, decompile, reverse-engineer, or resell the Service.

10. Service Availability, Disclaimer of Warranties and Limitation of Liability

Service Uptime & Status Transparency: Praffer provides transparent, real-time system operational status, scheduled maintenance notices, and historical uptime metrics via our public status page at status.praffer.com. Unless explicitly covered under an executed enterprise Service Level Agreement (SLA), Praffer does not warrant uninterrupted 100% uptime. Praffer shall not be held liable for scheduling delays or disruptions caused by third-party social media platform API outages, network congestion, or upstream cloud provider incidents.

"AS IS" Disclaimer: THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Liability Cap: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Turca LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA LOSS, LOSS OF GOODWILL, SERVICE INTERRUPTIONS, OR SOCIAL MEDIA ACCOUNT SUSPENSIONS RESULTING FROM THIRD-PARTY PLATFORM ACTIONS).

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO Turca LLC (PRAFFER) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100 USD).

11. Indemnification

You agree to defend, indemnify, and hold harmless Turca LLC, its officers, directors, employees, and agents from and against any third-party claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of and access to the Service; (b) your violation of any term of these Terms; (c) your User Content; or (d) your violation of any third-party right, including without limitation any copyright, property, privacy right, or third-party social media platform policy.

12. Dispute Resolution, Mandatory Binding Arbitration & Class Action Waiver

Informal Resolution: Before filing a claim, you agree to try to resolve the dispute informally by contacting us at [email protected]. If a dispute is not resolved within thirty (30) days of submission, you or Praffer may proceed to formal arbitration.

Mandatory Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in court.

CLASS ACTION WAIVER: YOU AND PRAFFER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. NO ARBITRATOR MAY CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS.

30-Day Opt-Out Right: You have the right to opt out of this arbitration agreement and class action waiver by sending written notice of your decision to [email protected] within thirty (30) days of first registering your account.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles. For any claims not subject to arbitration, you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Wyoming, USA.

Contact: [email protected]
Address: 30 N Gould St, Ste N, Sheridan, Wyoming 82801, United States
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